Shipping Terms and ConditionsAll orders will be shipped within 2 working days of your successful order completion.
(This excludes out of stock items as it would be silly to attempt to ship them if we don’t even have them.)
We at Tow Skim are not here to make any money off the shipping – the cost for shipping is what you are charged….
If you have any special needs or concerns about shipping, please let us know in the comments field of your order and we will get it taken care of, and contact you if we have any questions about it. Our fellow Tow Skimmers are important to us and we want to ensure that you are happy with both the product and our service.
Order CancellationsOrders that have successfully cleared the payment gateway system, but are cancelled before being shipped, will incur a USD 15 re-stocking fee. Any fees incurred as part of the e-payment transaction process, which are not refundable to TowSkim.com by the transaction processor, will not be included in the refund amount.
DOA and Damaged Product Return PolicyIn the case of a product arriving damaged, we will replace or refund the cost of the product providing you contact us within seven days of receiving the order to obtain a RMA. Upon obtaining the RMA you will need to repackage the product using the original packaging and we will inform you of a carrier that will pick up the product.
Global Return PolicyIf you find your product to be unacceptable for any reason, it is refundable within seven days. Should you decide to return your product, you must contact us and attain a Return Merchandise Authorization (RMA) within seven days of receipt of your order. After you attain your RMA you must ship the product back to TowSkim.com using original or superior packaging, and full insurance, at your own cost. Should you fail to insure your shipment, your return may be rejected if the product is damaged in any way upon return. Upon receiving the product back in new and undamaged condition, Tow Skim will refund the purchase price. Shipping costs paid are not refundable.
Refund Processing PeriodRefund will be carried out within 7 working days once one of the above mentioned criteria is met. you will receive a refund notification via email. Please note that refunds may take up to 60 days to appear on your credit card statement, due to the speed and policies of your credit card issuer.
WarrantyCertain Tow Skim board models are handmade and cosmetic variations are possible between different boards. We do not guarantee cosmetic perfection, but we do have a warranty policy regarding defects in materials and workmanship
Our boards are warrantied for 60 days for any manufacturing defects only. If you have any issues with any of our products please contact us and we will be as helpful and understanding as possible. We do not warranty any impact related damage, improper storage, neglect, or general wear and tear. Please see the board care page on our website for helpful hints on caring for your board.